Complaints Handler

Complaints Handler
Nottingham/Home Working
£27k 
Monday to Friday, 9am-5.30pm / 10am-6.30pm

Temporary to Permanent Contract
Start date: Monday 19th August 

Harper Recruitment Group are proud to be working with an award-winning employer and leading Financial organisation.

You’ll be part of the dedicated Complaints Resolution team and you’ll manage customer complaints from receipt right through to resolution, using a variety of channels. You’ll have strong communication skills and talk to customers in a clear and fair way, in line with regulatory expectations all while being empathetic to each individual customer circumstance.

First-class training, support and equipment is provided for you to work remotely. You will be based at home with 2 scheduled days per month in the office for collaboration and relationship building. You will be office-based for up to 12 weeks of training, so you must live a commutable distance from Nottingham.

What will the role involve:

• Managing customer complaints from receipt right through to resolution
• Completing thorough investigation to help understand the customers situation and find a resolution
• Issuing final written responses
• Understanding and adhering to industry regulations and company policies
• Supporting customers and resolving their concerns as quickly as you can
• Supporting the business to constantly improve processes

• Experience of managing complaints from start to finish
• An excellent communicator, able to have challenging conversations
• A quick learner; the complaints department is fast-paced and you will be managing multiple complex issues at the same time
• Someone who can remain calm and resilient; dealing with Complaints every day can be challenging but the rewards are great!

• Competitive salary
• Strong and diverse career progression for high performers – our client heavily invests in good people!
• Open-plan, modern workspace with a fully serviced gym, subsidised restaurant, and coffee shop