Customer Service Advisor

Customer Service Agent x 8
Remote Working with training in Nottingham
£12.10 per hour
Various shifts patterns: (7am-3:30am, 8am-4:30, 9am-5:30pm, 12:30pm-9pm) 
Start dates in October!

Harper Recruitment are proud to be working in exclusive partnership with a leading designer brand. We are looking for passionate individuals to form a motivated and thriving team.

What does the role involve?

• Responding to customer queries through allocated tickets, emails, letters, telephone and live chat
• Investigating and resolving customer complaints
• Liaising with internal teams, B2B, customers, and couriers
• Processing orders, payments, returns, replacements, and refunds
• Maintaining knowledge of products, services, and promotions to provide a 1st class customer experience
• Performing other customer-based administrative duties
• Managing fluctuating workloads

• Proven customer service experience from office, call centre, retail, hospitality or similar
• Bubbly and passionate communicator
• Adaptability and team player
• MS Office proficiency (Word, Outlook, Excel)