Customer Service Advisor

Customer Service Advisor
£24,000 
Nottingham (hybrid – 2 days in office, 3 from home)
Hours: Monday - Friday 8 am – 4 pm
Contract: FTC until January 2026

Harper Recruitment Group is working in partnership with a Global company who are looking for Customer Service Advisor to support their wholesale and retail customers.  

What will the role involve?

• Supporting customers with orders, deliveries, and returns process
• Handling and resolving customer issues
• Processing orders & entering details into in-house systems
• Managing returns and refunds
• Managing order book using Microsoft Excel
• Liaising with couriers and internal teams (Credit, Sales and Logistics)
• Authorising credit notes strictly following company guidelines
• Demonstrating and developing knowledge of product lines
• Ensuring timely communication with customers to meet their expectations and company targets
• Other administrative or customer service tasks to support the wider teams

• Customer service experience in a fast-paced environment
• Intermediate Excel skills, you will need to complete an Excel test as part of your application
• Well organised, analytical thinker
• Excellent communication skills (written and verbal)

• Supportive and diverse company culture
• Hybrid working – 2 days per week in the Nottingham office
• Casual dress code
• 4 weeks per year to work abroad
• Discount on company brands