Customer Service Agent  - Afternoons and Nights

Customer Service Agent  - Afternoons and Nights
Remote Working with training in Nottingham
From £12.10 per hour
Various shifts available. 
Full time: Monday to Friday (1pm-10pm, 5pm-2am and 7:30pm-4am) 
Part time: Saturdays & Sunday (7:30pm - 4am) 
Ongoing temporary position - start dates in October!

Harper Recruitment are proud to be working in exclusive partnership with a leading designer brand. We are looking for passionate individuals to form a motivated and thriving team.
Shift patterns;
13:00 – 22:00
17:00 – 02:00
19:30 – 04:00

What does the role involve?

• Responding to customer queries through allocated tickets, emails, letters, telephone and live chat
• Investigating and resolving customer complaints
• Liaising with internal teams, B2B, customers, and couriers
• Processing orders, payments, returns, replacements, and refunds
• Maintaining knowledge of products, services, and promotions to provide a 1st class customer experience
• Performing other customer-based administrative duties
• Managing fluctuating workloads

• Proven customer service experience from office, call centre, retail, hospitality or similar
• Bubbly and passionate communicator
• Adaptability and team player
• MS Office proficiency (Word, Outlook, Excel)