Specialist Customer Support
Nottingham/Home Working
£27k
Monday to Saturday, 37.5 hours
Temporary to Permanent Contract
Start date: Monday 19th August
Harper Recruitment Group are proud to be working with an award-winning employer and leading Financial organisation.
This is an exciting opportunity to join the dedicated Specialist Collections Team but it’s not Collections as you know it! You’ll manage a variety of calls from customers who are experiencing financial difficulty and/or challenging situations in their lives that have led them to fall behind on their credit card payments. You will manage each individual situation to find the most suitable outcome.
First-class training, support and equipment is provided for you to work remotely. You will be based at home with 2 scheduled days per month in the office for collaboration and relationship building. You will be office-based for up to 12 weeks of training, so you must live a commutable distance from Nottingham.
What will the role involve:
- Supporting customers experiencing financial difficulties via telephone and email
- Using effective questioning and listening skills to analyse customers account circumstances
- Understanding individual circumstances and agreeing on a suitable outcome
- Finding sustainable solutions to customer credit problems
- Processing payments and organising repayment plans
- Understanding industry requirements and remaining compliant
- Supporting and signposting customers to external support resources
- Providing a high level of customer service at all times
Who are we looking for?
- Customer service experience and Resilience are KEY
- Experience to dealing with vulnerabilities is beneficial
- An excellent communicator who understands people and can show empathy and advocacy
- A natural problem solver
What’s in it for you?
- Competitive salary
- Strong and diverse career progression for high performers – our client heavily invests in good people!
- Open-plan, modern workspace with a fully serviced gym, subsidised restaurant, and coffee shop
Hours: During your 12 week training, you will work Monday to Friday 9am-5.30pm. Once you have completed training, you will move onto a rotating shift pattern.
Monday to Friday: 9 – 5.30 / 11 – 7.30 / 11.30 – 8
You will work every Saturday 9 – 5.30 with a set day off in the week.
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ROLES ARE SUBJECT TO SUCCESSFUL BACKGROUND CHECKS - DBS, Credit Check, Fraud check, References to cover 5 years of employment. Holidays limited during training.